Privacy Policy
Terms:
The Company: "PLANET FIBERS" Limited Liability Company, state registration number 264.110.1111486, state registration date 23.01.2020, TIN 00216009, with its legal address at 0033, Yerevan, H. Hakobyan 3 building.
Website: A web resource (Internet resource) of the Company, located at https://planetfaibers.com, including its mobile version and the Company’s mobile application (if available).
Store: An establishment selling goods, products, and services of the Company, where direct purchases can be made, or goods and products can be ordered in advance or received after pre-purchase/pre-order. The names and addresses of the stores are available on the Website.
Program: A computer program available on the “planetfibers.com” website and in the mobile application, designed for placing online orders (including, but not limited to, Goods, Products, and Services of the Company) with the ability to pay using methods available on the Service.
Electronic Confirmation: A document created in electronic digital form that confirms the right of the first person presenting it to receive the specified Goods, Products, and Services under the conditions stated in the document at the time of its presentation.
Goods, Products, and Services: Telecommunications products and related services (including, but not limited to, downloading, configuration, installation, etc.) and other products and services sold on the Company’s Website and in stores.
User: An individual with legal capacity and/or a legal entity with legal capacity who uses the Website to make bookings and/or orders.
Recipient: An individual or legal entity (or its legal representative) who presents the Electronic Confirmation to receive the Goods, Products, and Services covered by it.
Services: Services related to the online booking or sale of Goods, Products, and Services.
1. SCOPE AND SUBJECT OF REGULATION
1.1. This Regulation concerning the protection of User information (hereinafter referred to as the Regulation) is an official document of the Company.
1.2. This Regulation has been developed and implemented for the Company’s Website, which provides services to Users and contains information about Goods, Products, Services, Store addresses, and other details.
1.3. This Regulation defines the conditions and purposes for the collection, storage, protection, processing, provision, and distribution of information about Users of the Company’s Website and Service.
2. TYPES OF INFORMATION
In accordance with this Regulation, information about Users includes:
2.1. Standard data automatically received by the HTTP and HTTPS server when accessing the Website (host IP address, address of the requested resource, time, type, and information about the browser used to send the resource request, type of User’s operating system, address of the Internet page from which the transition to the requested resource occurred, and a header containing the session identifier for the authorized User).
2.2. Data from electronic forms completed and submitted to the Company by Users during registration or use of the Website. This includes, but is not limited to, User profiles (Usernames, logins, passwords, first and last names, dates of birth, email addresses, mobile phone numbers), as well as information about User actions reflecting their personal attitudes on Internet resources (e.g., "like," "share," etc.).
2.3. Information automatically received when accessing the Website and stored in the browser, including, but not limited to, data contained in cookies (hereinafter referred to as browser-stored information).
2.4. User profiles and information obtained through cookies may include data that identifies Users (personal data).
2.5. To implement this Regulation and enhance User protection, the personal data protection policy applies to email addresses and mobile phone numbers.
2.6. All information about Users collected, stored, and processed by the Company is considered restricted access information unless otherwise specified by the legislation of the Republic of Armenia or this Regulation.
3. APPLICABLE LAW
The relationships discussed in this Regulation concerning the collection, storage, processing, distribution, and protection of information about Users of the Website are governed by the current legislation of the Republic of Armenia. The application of foreign law is permitted only in cases provided for by the legislation of the Republic of Armenia and international agreements applicable to the Republic of Armenia.
4. STATUS OF REGULATIONS AND OFFICIAL DOCUMENTS
4.1. Official documents of the Company, which define the terms of use of the Company’s Website—including joint partnership projects and Company Services—may establish additional conditions, as well as the composition and procedures for collecting, storing, protecting, processing, and distributing information about Users.
4.2. This Regulation takes precedence over the aforementioned documents and regulations. The latter apply only if they do not contradict this Regulation and provided that they do not explicitly state that their provisions regarding the protection of User information take precedence.
5. CONDITIONS OF ACCESSING THE COMPANY'S SITE AND USER CONSENT
5.1. The Company assumes that the User initiating access to the Site:
5.1.1. Consciously uses the Site on their own behalf and provides reliable information about themselves to the extent required when registering, accessing, and using the Site.
5.1.2. Has consciously determined and controls the settings of the software they use, in accordance with their preferences regarding the protection of information stored in the browser, personal data, details about their hardware and software, and Internet connection.
5.1.3. Has read and has the opportunity to review this Regulation at any time by clicking the hypertext link “Confidentiality” on the Site. The User is also aware of the terms of use of the relevant projects and resources of the Company, as well as the use of technologies regulated by the Personal Data Security Recommendation of the World Wide Web Consortium (P3P, Platform for Privacy Preferences, http://www.w3.org/P3P/).
5.2. When registering and accessing the Site, the User undertakes to provide accurate and complete information about themselves.
5.3. The Company assumes that, by registering and accessing the Site, the User is familiar with this Regulation, agrees to its terms, and accepts the rights and obligations outlined therein. Consent is granted in the form and under the conditions specified on the Site.
5.4. If the User disagrees with this Regulation, the use of the Site must be terminated by the User. Otherwise, it will be considered that the User has given consent to the terms of this Regulation.
5.5. By providing their personal data to the Company, the User consents to its processing by the Company in order to enable access to the Site’s content and other materials, register on the Site, and use the available functionality.
5.6. By providing the personal data of third parties necessary for using the Site, the User confirms that they have obtained consent from these individuals to process their personal data, or that the User has the authority to provide consent on behalf of these individuals.
5.7. The User also consents to the Company transferring their personal data to other companies and entities associated with the Company through contractual relations, and to the processing of personal data by these entities. The purpose of such transfer and processing is to enable the User to access the content and other materials of the Site, register on it, and use the available functionality.
5.8. The Company assumes that the registration form on the Site is filled out directly by the User. The responsibility for the legality and accuracy of the personal data provided by the User and other individuals whose data is provided rests solely with the User. Since the Company does not verify the identity of the User and does not assume responsibility for such verification, the Company is not liable for the possibility that the User may not be the individual they claim to be. The Company is also not responsible for any potential damages caused to other Users or third parties if the User is not who they represent themselves to be.
5.9. The Company does not have any obligation to verify the accuracy of the personal data provided by the User and is not responsible if the User provides more data than requested by the registration form posted on the Company’s Website.
5.10. The processing of personal data of Users and other individuals, whose personal data is provided during registration and use of the Site, is mixed, meaning both non-automated processing and automated processing with the transfer of the received information over the Internet.
5.11. This consent is granted indefinitely for the entire duration of the User’s use of the Site.
5.12. The User is aware that they can withdraw their consent to the processing of personal data by sending the Company an application in either paper or electronic form via the Company’s Website, specifying the data required under the Law of the Republic of Armenia "On the Protection of Personal Data" and other relevant legal acts of the Republic of Armenia.
5.13. If the User’s consent to the processing of personal data is withdrawn in paper form, the Company, in order to identify the data subject, has the right to request additional information that was provided by the subject of personal data during registration on the Site, or to request that the person send an electronic request to withdraw consent to the processing of personal data via the corresponding account of the data subject on the Site. If the applicant fails to take such additional actions, the Company has the right to refuse to process the request to revoke consent in order to protect the rights of third parties.
5.14. If, after withdrawing previously given consent to the processing of personal data, the User or third parties, whose personal data was provided by the User, later repurchase services on the Site, it will be considered that the User has again given their consent to the processing of personal data.
5.15. The Company has the right to continue processing the User's personal data after they withdraw consent in cases provided for by the legislation of the Republic of Armenia.
5.16. The User agrees to receive information messages from the Company, including any type of advertising and/or other personalized messages related to the Site and/or its subject matter, as well as products (services) of the Company and their partners. These messages may be sent to the email address provided by the User during registration on the Site, as well as via SMS messages or other types of messages sent to the phone number specified by the User during registration. To receive these messages and promote the Site, the products (services) of the Company, and their partners, the User consents to the processing of their personal data.
5.17. The User has the right, at any time and for any reason, to opt out of receiving these messages by following the procedures outlined in the personalized message or indicated on the Site.
5.18. The User is informed that they bear responsibility, as established by the legislation of the Republic of Armenia, in the event that they provide incorrect contact information or data about third parties without obtaining the appropriate authorization from them.
5.19. Considering that actual payment for the Site’s services is made through the payment and settlement or banking systems' web resources, the Company does not receive or process the User’s personal data related to bank or virtual cards, wallets, and accounts.
6. COLLECTION AND PROCESSING OF INFORMATION ABOUT USERS
6.1. The Company collects and processes information about Users in accordance with this Regulation and other official documents of the Company that define the conditions for using the Site, in order to fulfill its obligations as outlined in these documents.
7. LIMITATIONS ON RECEIVING INFORMATION FROM AND ABOUT MINORS
7.1. The Company does not intend to collect information from minors and recommends that the legal representatives of minors allow them to use the Internet only under their supervision.
7.2. The Company uses information about Users to protect the rights of minors within the limits established by current legislation.
8. LIMITATION OF LIABILITY FOR THE ACCURACY OF INFORMATION RECEIVED
The Company does not verify the accuracy of the information received about Users and does not control the legal status of Users.
9. STORING INFORMATION ABOUT USERS
The Company stores information about Users in accordance with this Regulation, official documents of the Company that define the rules for using the Site, and the legislation of the Republic of Armenia.
10. INFORMATION PROTECTION
10.1. The Company takes all reasonable measures to protect information about Users from destruction, distortion, or unauthorized disclosure.
10.2. The Company ensures the confidentiality of the relevant information within the limits and under the conditions established by the current legislation of the Republic of Armenia and this Regulation.
11. ACCESS TO INFORMATION ABOUT USERS
11.1. In addition to the Company and the persons specified in Section 5 of this Regulation, the following parties have access to information about Users, provided they comply with the requirements of the legislation of the Republic of Armenia:
11.1.1. Persons or bodies whose rights and obligations to access relevant information are established by the legislation of the Republic of Armenia.
11.1.2. Users of the Site—regarding access to information identifying them (personal data of Users)—using the username and password they specified during registration.
11.1.3. Partners of the Company involved in joint partnership projects and services of the Company, within the limits and under the conditions established by the relevant official documents governing their use.
11.1.4. Users of the Company’s projects and Services, within the limits and under the conditions established by the relevant official documents of the Company governing their use.
11.1.5. Persons and organizations providing technical support for the Company’s services, to the extent necessary to provide such technical support, provided they maintain the confidentiality of information about Users.
12. USER'S RIGHTS REGARDING INFORMATION
12.1. The Company guarantees compliance with the following rights of the Site User:
12.1.1. The right to receive information about whether the Company processes information that allows the User to be identified (personal data).
12.1.2. The right to delete processed personal data.
12.1.3. The right to edit, clarify, correct, or block processed personal data, subject to compliance with the requirements of this Regulation and the legislation of the Republic of Armenia.
12.2. The deletion of personal data occurs within the period established by the legislation of the Republic of Armenia, starting from the date of receipt of the corresponding request by the User, and may result in the User’s inability to use the Site.
12.3. The Company has the right to refuse to edit, clarify, correct, block, or delete processed personal data if no grounds are found to satisfy the request in accordance with the requirements of the legislation of the Republic of Armenia.
12.4. The Company has the right to delete information about the User if the latter violates the provisions of the Company’s official documents, including those defining the conditions for using individual Sites.
12.5. The User has the right to distribute their own personal data by any legal means. The Company is not responsible for the actions of third parties who gain access to information about Users as a result of this distribution, or who unlawfully gain access to protected information about Users.
13. LIMITATION OF DISTRIBUTION AND PROVISION OF INFORMATION ABOUT USERS
13.1. The Company distributes and/or provides information about Users only in the following cases:
13.1.1. After processing the relevant information (depersonalization of information), which results in the deletion of information (including email addresses) that allows the User to be identified, as well as after statistical processing of the information, in cases established by the legislation of the Republic of Armenia.
13.1.2. With the permission of individuals who provided the Company with their own profiles during registration on the Site.
13.1.3. Provision of information to the persons specified in Section 11 of this Regulation.
13.1.4. In other cases established by the legislation of the Republic of Armenia.
14. LIMITATION ON THE USE OF INFORMATION FROM USER PROFILES
14.1. The Company uses information from User profiles (phone number, login and password) to authorize access of the User to the Site. At the same time, the Company has the right to provide such data to the persons specified in the section 11 of this Regulation. The User is responsible for the safety of this information, including login and password. Any actions performed using it are considered by the Company to have been performed by the User. Transferring your own login and password by the User to third parties is prohibited. When making payments on the site, the Company may also request personal data.
14.2. If the User becomes aware of the login and password of another User, as well as other confidential information about the latter, he is obliged to notify the Company about this and not use the specified information that has become known to him.
14.3. The Company uses information about Users for the purposes of analyzing the interests and preferences of Users, adapting the Company`s projects and services, according to the results obtained from the above analysis, as well as for advertising purposes on the Site to the extent necessary for displaying it to the target audience.
14.4. Information from User profiles is not used by the Company to send any information to Users, except as provided for in this Regulation, the rules (regulations) for using the Site, or at their explicit request.
ACCESS TO THE COMPANY SITE AND THIRD-PARTY INTERNET RESOURCES
15.1. The User's access to the Company’s Website may result in access to third-party internet resources and downloading program code and/or graphic objects from them (including those that are invisible when the browser displays internet pages). These objects may be used for advertising purposes or for collecting statistics. Owners of internet resources have the technical ability to collect information about Users and independently determine the conditions for its use.
15.2. By configuring the software, the User has the ability to block requests for graphic images hosted on third-party servers. However, this may lead to loss of readability and errors when displaying resources.
15.3. When Users move from the pages of the Company’s Website to the pages of third-party internet resources, they independently determine the limits of the use of their information according to the conditions and rules set by the owners of those resources. The owners of those resources have the technological ability to access information stored on the browser side and are responsible for observing Users' rights in connection with the use of such information.
16. LIMITATION OF THE EFFECT OF THE REGULATION IN RELATION TO INTERNET RESOURCES AND ACTIONS OF THIRD PARTIES
16.1. The site maintained by the Company contains links to internet resources of third parties, to which this Regulation does not apply. The Company recommends that Users seek information about the usage of their data directly from the owners of these resources.
16.2. The Company is not responsible for the actions of third parties who use the Site in their activities, and strongly advises Users not to provide their personal data to third parties without sufficient justification.
17. USER REQUESTS
17.1. The Company considers requests related to this Regulation, including requests from Users regarding the use of their personal data, by email: [email protected].
17.2. The deadline for responding to received requests is determined in accordance with the legislation of the Republic of Armenia. Anonymous requests will not be considered.
17.3. All correspondence sent by Users to the Company (letters in regular or electronic form) is considered restricted information and can only be published with the written consent of the User. The addresses, personal data, and other information about the Users who sent these letters cannot be used without their specific consent, except for responding to the subject of the received request.