Terms & conditions
Terms & Conditions of Planet Fiber
Welcome to Planet Fiber. By using our website, purchasing our products, or engaging with our services, you agree to comply with the following Terms & Conditions. These terms outline the rights and responsibilities of both our company and our customers to ensure a smooth and transparent business relationship.
About Planet Fiber
Planet Fiber is a B2B supplier specializing in telecom solutions, network infrastructure, security systems, and IoT products. We collaborate with top-tier vendors and manufacturers, primarily based in China, to deliver high-quality solutions to businesses worldwide. With warehouses in Armenia, Georgia, and China, we ensure fast and efficient order fulfillment for our clients.
Pricing & Payments
All prices listed on our website are subject to change based on market conditions, supplier adjustments, and currency fluctuations. To provide the best value for our partners, we operate under a tiered pricing system, meaning that the more you order, the bigger your discounts. Payments must be made in full before shipment unless alternative terms are agreed upon. We accept bank transfers, credit cards, and other secure payment methods.
Ordering & Delivery
We maintain stock in multiple locations to ensure fast delivery. Products marked as “In Stock” are available for immediate shipment, while pre-order items require a lead time based on vendor production schedules. We offer flexible shipping options, and delivery times depend on the logistics provider, destination, and customs clearance processes. Shipping costs are calculated based on the size, weight, and location of the order.
Warranty & After-Sales Support
We stand behind the quality of our products. Each product comes with a warranty based on the manufacturer’s policies. Customers must report any defects within 7 days of receiving their order. Returns and exchanges are subject to approval, and return shipping fees may apply. Customized OEM products are non-refundable. Our after-sales support team is always available to provide technical assistance and product consultations.
Customer Support & Consultations
At Planet Fiber, we prioritize customer satisfaction. Our team offers expert guidance to help clients choose the best solutions for their needs. We also organize training sessions for partners and clients to ensure they get the most out of our products. Additionally, through discussions with our account managers, customers can explore flexible pricing models and tailored supply agreements.
Intellectual Property & Website Use
All content, including logos, product descriptions, images, and technical specifications, belongs to Planet Fiber or our respective vendors. Unauthorized use, reproduction, or distribution of our content is strictly prohibited. We reserve the right to update product listings, descriptions, and website functionality at any time.
Liability & Force Majeure
Planet Fiber is not responsible for any indirect, incidental, or consequential damages arising from the use of our products. Additionally, we are not liable for delays caused by circumstances beyond our control, including natural disasters, supply chain disruptions, strikes, or regulatory changes.
Governing Law & Dispute Resolution
These terms are governed by the laws of the countries in which we operate. In the case of disputes, we prioritize negotiation and mediation. If an agreement cannot be reached, legal proceedings will be conducted in the relevant jurisdiction.
Policy Updates
Planet Fiber reserves the right to modify these Terms & Conditions at any time. Customers are encouraged to review them periodically to stay informed of any changes.